I'm signed in but unable to download the layout

Who is this article for

- Anyone who has troubles downloading the layouts

Skill level

- Easy

Time to complete

- 1 minute

Why is this happening

This is likely a browser caching issue. Even if you are signed in, your browser may still show you an old version of the page. The button will show "sign-up" instead of "download". 

Solution

Please try hard refreshing the page (ctrl+f5) on Windows, and (cmd+shift+R) on Mac. 

If that doesn't work, try to log in via a private or incognito mode browser window, or try using another browser. Then go to the same page. now you should see the button.