"Site cannot be reached" error
Time to complete
- 5 minutes
Here are some things you can do to troubleshoot the issue:
- Could it be that your internet connection is giving a temporary problem? Mobile internet, Fixed line internet, etc?
- Have you tried clearing your browser cache? Or tried logging in via a private browser window? Tried in a different browser?
- Do you have a firewall or antivirus software that may be blocking the site?
- Have you tried connecting to the site from a different device?
If none of the above options work, please send us screenshot the exact error message. The "Site can't be reached" message often gives additional information which can give a clue where the problem lies.