"Site cannot be reached" error

Skill level

- Easy

Time to complete

- 5 minutes

Here are some things you can do to troubleshoot the issue: 

  1. Could it be that your internet connection is giving a temporary problem? Mobile internet, Fixed line internet, etc? 
  2. Have you tried clearing your browser cache? Or tried logging in via a private browser window? Tried in a different browser? 
  3. Do you have a firewall or antivirus software that may be blocking the site? 
  4. Have you tried connecting to the site from a different device? 

If none of the above options work, please send us screenshot the exact error message. The "Site can't be reached" message often gives additional information which can give a clue where the problem lies.

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