What to do if I get a FATAL error on plugin activation

Check your PHP version

We strongly recommend to use PHP 7.0 and higher. Note that versions below 5.6 are not supported.
Reference: http://php.net/supported-versions.php

How do I do that?

You can install a plugin such as this one https://wordpress.org/plugins/display-php-version/ or you can do it manually by taking these steps:

1. Open Notepad or any text editing software. Paste this inside the document and save it.

<?php echo 'Current PHP version: ' . phpversion(); ?>

You can name it as anything as you would like, just make sure to save it as a php file. If you use Notepad, make sure to choose "All Files" as a file type and to add .php extension to the file name.

2. Upload the file on your server.

3. Navigate to the file in your browser. If you uploaded the file in your website root, you have to open: yoursite.com/yourfile.php

Upgrade PHP version

If you find out that you use PHP version that is not supported, upgrade to the recommended version.
Depending on the hosting, you may be able to do this yourself from the control panel, however the safest way is to contact your hosting support and ask them to do it for you.

Note: It's highly recommended to make a full backup of your website before the upgrade.

Contact our Support

If that didn't help, or if you find out that you already use the recommended php version, please contact our support using the contact form on this page: Contact Support

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